Airtel — DTH hd connection upgrade

Address:

Ahmedabad

SR No.: 41792430 dated 05th May 2021:

I bought Airtel One Plan and covered my DTH Connection too in the Plan. According to the plan, I am entitled to get DTH HD Set Up Box. However, till date I have not received HD Set Up Box.

Since April 2021, I have called customer care number of times for upgrading basic Set Up Box to HD Set Up Box. Every time they promise to resolve the complain in 24 hours. But even after 3 months, not a single person has called us nor visited our site.
I dropped 4 reminder emails to Airtel DTH during June 2021 and against same response they officers have escalated the complain number.

It is very disappointing approach by Airtel in this service. Kindly do the needful to resolve the complain at the earliest.