Airtel — dth no signal customer id [protected]

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[email protected]

I am amrut koli using airtel digital tv with customer id [protected] since 5th september 2017 dth is showing no signal message when i contacted to customer service they told that they will arrange technician visit and for that i have to pay rs 150/- for which i denied as i dont think i should pay because i have not done any mishandling and foult is in airtel dth kit then why shuld i pay any charges?

Since then i have mailed regularly to airtel customer care and every time i receive call from diffrent executive to whom i explained my complaint (Atleast 3 to 4 diffrent exexutives) after their call i receive text msg from customer care stating technician visit have been arrange and he will visit your home however when i contact to technician they told they will not visit at free of cost.
Finally on friday i received a mail from customer care stating that my customer will be attended free of cost and same i reconfimed with technician number which i received in morning he told me that yes your visit will be done free of cost and fixed appointment of 6.00 pm
Accordingly as i am working 8.00 am to 8.00 pm i told my dad who is senior citizen to stay at my house so technician can visit

But when i contacted same technician in the evening he told me that he will come only if i pay him and for free of cost service he will check with customer care and after that he dud not call and not bother to pick up my call.

I have never experienced this kind of patheic service no cordination between customer care who is agreed for free of charge service after follow up of four days but technician denies for free of charge visit

No senior authority intrested to address the complaint

Name - amrut koli.
Contact mumber - [protected]