Airtel — dth pack not confirmation

Address:

Plot,N-8,Vishwakarma Housing socity Aurangabad, Aurangabad, Maharashtra, 431003

Dear sir,
I have your DTH connection, I am selected My own choice package, as par your channel 298 an qr code sms send to you, but till date I have not received confirmation from you and due to this I am pay excess amount Rs. 390. I think it's not proper way of service from you last 8 year I am using your service.
From - Nishikant.pathak