Airtel — dth related

Address:

Rajkot, Gujarat, 360001

I had called for my cust id - [protected] for change in my current monthly package of dth connection, they had wrongly changed what i have asked to do and they have even no knowledge of ala cart item also as per them.

Firstly i call customer care from reg mobile number, one man pick up and looking he has no knowledge of company and just enjoying his paid holiday, second time i asked one person he changed my plan but wrongly changed what i have supposed to ask!! Is any responsible person exist in airtel dth company?? Inspite of these looking they are doing favour of me and talk i have done this and that but actually not done what is asked!!!