Airtel — DTH - Running away from responsibilities!

Address: Mumbai

I hope this site forwards this concern to Airtel and they carefully go thru this.

I want a new DTH direct to home satellite TV connection from Airtel. However I have a few technical queries related to Set top box functionality. Questions related to scanning types supported, HDCP versions, recording features and a few more. These are profound tech queries which only backend tech folks can answer.

However there’s no provision by Airtel DTH to solve those queries. The call center does not have any provision to connect to an agent (Of course they would be useless even otherwise)

The call center numbers are not reachable and there’s no way I can connect with tech subject matter.

Callers from sales simply disconnect the phone when I ask them technical queries. This is simply running away from their responsibilities!
It’s disappointing. I hope Airtel takes my feedback seriously and ponders over improving their pre-sales support rather than running away from problem.

Good luck!!