Airtel — dth seriously airtel cheats

Address:

Pune, Maharashtra, 411027

I am fedup with Airtel service and customer rep. people. Even escalation person is not picking up customer calls !! This is worst.

I've logged multiple complaints since 16th july 18 and till date there is no resolution... My complaint numbers are[protected] for Replacement),[protected]for Sr. Supervisor Intervention for faster resolution).My customer ID is [protected].

16th july – no response form customer care

17TH july – Executive given commitment for free replacement before 18th July but no one came & see wht is the issue, also no complaint no provided by your executive.

18th July – Executive asked charges for remote replacement without knowing fact & given complaint no 77801176, but no one came.

18th july – Again called up in night for the same issue & asked Sr supervisor intervention ( complaint no[protected], as per executive someone senior person call me till 19th afternoon but no one has called me.

19th july – As expected none of Supervisor called hence i raised another complaint but executive said having technical issue we can’t check your previous complaints hence i demanded to transfer my call to Sr supervisor & that supervisor promise to call me in next 15 min just to know when my current complaint get resolved ? / When that Sr. Supervisor going to call me ? to have detail discussion on the issue i am facing from last November 17.

stop mentally harassing me.

I was raised n number of complaints but it has not been fixed. Every time I call your customer care, they raise another complaint. I even had a word with your supervisors in past, they said someone from your backend team will call and get the issue resolved but again all in vain.I am sharing the service requests your good for nothing team raised: 67625241, 67923630, 67625241, 68140400, 69914852, 70425575, 71043027, and the many of the complaints not register by your executive. Every complaint is been closed without discussing with me !! This is absolutely pathetic service you are providing. My customer ID is [protected].

Pathetic services are offered by Airtel DTH and customer support systems are just hopeless...

I am an existing customer for past 5 years and this I paid in advance for one year but this time for last 9 month facing problem & none of you are having time provide better service. For your information I already closed my other HD connection Customer ID [protected] but still every Sunday your Ppl calling me for recharge & every time convey them same massage having lot of issue with services kindly get it check calling for recharge. from this i can defiantly say you have time for MONEY business but not for Service/problem/pain/satisfaction BUSINESS. i feel you Ppl should work for customer satisfaction instead money business.

I don't see a reason why I should continue with Airtel DTH Services. No follow-up from anyone Support Engineer. Don't want to be a customer of Airtel DTH on the following reasons:

1. Last 9 months n no of Complaints & still no resolution.
2. Pre-mature ticket / complaints closure With out even visiting Customer premises.
3. In-competent Customer Support Er. who doesn't know how to fix the issue / interact with Customers.
4. Escalation matrix are not working.

Urge all my friends to stop using Airtel DTH & also suggest your friends to do the same if your facing same problem, Hereafter i will not buy nor even think of going for airtel. You ppl are such a shame.

Ppl be careful these ppl follow you until u buy their product after they wont even care about your issues.

"A SATISFIED CUSTOMER MAY NOT TALK BUT AN UNHAPPY CUSTOMER MAY SHARE HIS EXPERIENCE WITH THOUSANDS"

Now at least i can assume to get a fast response/ resolution to the any of complaint raised by any of customers to your call center.