Airtel — dth service after trai's guidelines and roll out of plans from 1 st feb2019.

Ajitchaudhary

from Surat, Gujarat

Address:

Vadodara, Gujarat, 390023

Customer id [protected]-001.

Pathetic response from airtel dth in implementation of new plans submitted to them well in advanced.

Even to the regular and old customer of almost 10 years or so. No wonder if they loose their market share if continued in this fashion for long.

They are insisting their plans over customers selected plans and not confirming selected plans even after deadlines is passed. They insist on recharges without letting customer know his selected plan and monthly outgo.

This is openly non compliance of trai's guidelines and rude behaviour towards customer complaints.

I urge trai to intervene and take stern action against airtel dth service provider at the earliest.

Regards,
Ajitsingh chaudhary
Customer id [protected]-00

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Airtel customer support has been notified about the posted complaint.

Feb 03, 2019

Updated by Ajitchaudhary The complaint is not resolved so far...How it can be marked as resolved. None has asked or given any solution to the complaint.
It is surprising to note that complaint are marked as "Resolved" without taking any action. Pathetic state of affairs...
Disgusting.

Feb 04, 2019

Updated by Ajitchaudhary The complaint is still unattended and services are not restored as per TRAI's guidelines..Very pathetic state of affairs by the service provider..

Need to take up strongly with them