Airtel DTH Service — discontinue of airtel dth service and not following trai guidelines-regd.

Address:

Lucknow, Uttar Pradesh, 226024

I amit shukla (Airtel dth customer id:[protected]) have changed my plan on 05.02.2019 through their qr code as received: tvchg dtgjgrbz frosnpv61 fd8v9v71 tj2g3o82 g6og92 enra1 gkoge2, i have received the message that thanks for selecting new pack on airtel digital tv, we have received your request and after changing the plan airtel has discontinue my services and not restored till now (Dated:08.02.2019).
I brought to your notice that i am daily perusing through their call center twice in a day, but they are telling that our server is down so i am unable to restore your plan. Sometimes they told that they will restored your previous plan.
Today again i tried to restore our dth service through their call center they are telling that you again book your complain and telling it will take some more days and can’t specify the day when your service will restore.
So i request you kindly do some needful action against airtel dth service provider so that numbers of customers (Like me) can not be harass by them.
Your early action in this regard is solicited.
Thanking you.

Yours

Amit shukla
Airtel customer id:[protected]
Mo. No. [protected]