Airtel — dth service not yet started as per trai

Address:

Bangalore, Karnataka, 560099

I had already opted my channels on airtel dth as per trai since 7 days.
Still they had not provided these channels. We called and asked costumer care of airteldth thet told it will take 24-48hrs, but if you want i xan give few hindi channels.
Its been 5 days now still nothing has changed. Now the costumer care is not picking calls also.
Kindly look into this matter or else i have to change dth service provider.