Airtel — dth service suspended

Address:

11 H. L. Sarkar Road, Bansdroni, Kolkata, West Bengal, 700070

But from 15/10/19 all the stb came black. When i ring customer care they inform me that i am in minus balance and if i recharge with rs.150 then i can again contented with airtel dth with base pack.
After that i recharge rs.150+770 on dated 15th oct19 but yet i show suspended service from my airtel mobile apps. My question is when i recharge wb superstar pack 6th month pack on 17th june 19 how it is finished in 15th oct.19 after that yet they are not answer me and where is my lot of recharge money gone. Pl. Do some thing.
Now 17/10/19 time 12.29 pm ist yet all the stb has show been suspended.