[Resolved]  Airtel — dth tv

Address:

400063

I am extremely disappointed by the service provided by customer care after confirming that a service engineer would attend my place between 10-12 then delaying it to 5 pm and still not turning up. At 5:40 i was told he will attend by 8 pm then at 7:50 pm was called and told that i could not be reached. All the time i was trying to reach the service engineer who had contacted me and confirmed he would visit at 4:30 pm. On calling customer service at around 8pm i was told that the service engineer could bont attend today and would attend tomorrow, when asked to confirm time of attendance was told cannot confirm after a 37 minute call and speaking to the supervisor i was told he would attend at 5pm tomorrow, on asking for a guarantee, was told can only give an assurance, no guarantee. On reminding him that today's assurances failed, was told he cannot do anything more to resolve the matter.