[Resolved]  Airtel — Dubious Charges on phone statement in the name of SKILLDERBY

Address:Jaipur, Rajasthan

Hi, My mother (Mamta Kathuria) is using airtel prepaid ([protected]) in Jaipur since past many years. From past few months she is getting such SMS on her phone: "SKILLDERBY service has been renewed and you have been charged Rs 30.00 from your sirtel mobile a/c. More services, click http://56789.airtel.in" This is so crazy, she never subscribed to such services as she doesn't even know how to write a sms. Anyhow, I managed to send a stop sms and the service later got disconnected (it seems). Now, she is getting another sets of sms in which it is mentioned: "SKILLDERBY service will be renewed in 3 days on your airtel mobile @Rs 30/7 days. To deactivate, call or SMS STOP to 155223." We are trying to send STOP messages but nothing is working. What kind of a scam is this ? Every time we try we get a message from this number: "we are unable to process your request. Kindly try after sometime" Grow up Airtel. You are wasting our time and money on such tricks, we can actually transfer all our connections to vodafone or idea instead. I hope you show some mettle and resolve this asap, and also return INR 30 back to my mother's account. Hemant
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Oct 18, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2015
Airtel Customer Care's response
Dear Hemant,

This is with reference to your post dated 07 March 2015. We would like to acknowledge that we are working to

address your concern as soon as possible. We will connect with you to get additional details, if required, to

resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products

and services

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