[Resolved] Airtel — Dumb website | |||
I have read several complaints about Airtel's non-responsive, uttely non-user-friendly website. I too experienced it today. I visited 'My Airtel' for my last five transactions. Here is what the page read: Server Error Access Manager WebSEAL could not complete your request due to an unexpected error. Diagnostic Information Method: POST URL: /prepaidaccount/PSC_Web/RechargeL5DViewAction.action Error Code: 0x38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solution Provide your System Administrator with the above information to assist in troubleshooting the problem. [BACK BUTT I tried several times with the same result. Airtel should either get out of the Internet system or do something drastic to improve their website. Was this information helpful? | |||
Dec 30, 2016 Complaint marked as Resolved Verified Support Oct 26, 2013 Airtel Customer Care's response Namaste Rizvan, This is with reference to your post dated 26 Oct. 2013. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@in.airtel.com Regards, Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Oct 29, 2013 Airtel Customer Care's response Namaste Rizvan, This is with reference to your post dated 26 October 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com Regards Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 2 Comments | |||
Comments
Server Error
Access Manager WebSEAL could not complete your request due to an unexpected error.
Diagnostic Information
Method: POST
URL: /prepaidaccount/PSC_Web/accountDetailsAction.action
Error Code: 0x38cf04d3
Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server.
Solution
Provide your System Administrator with the above information to assist in troubleshooting the problem.
[BACK BUTTON]
Access Manager WebSEAL could not complete your request due to an unexpected error.
Diagnostic Information
Method: POST
URL: /prepaidaccount/PSC_Web/accountDetailsAction.action
Error Code: 0x38cf04d3
Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server.
Solution
Provide your System Administrator with the above information to assist in troubleshooting the problem.
[BACK BUTTON]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54498
Pending
0
Resolved
21957
View all 54498 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
I have the same problem. I have sent 2 emails to airtel.[protected]@in.airtel.com
No reply yet. Following is the error. Please help.
**************************************************************
Server Error
Access Manager WebSEAL could not complete your request due to an unexpected error.
Diagnostic Information
Method: GET
URL: /prepaidaccount/PSC_Web/RechargeHistoryAction.action?msisdn=B2D8385BD5414DC4ADB6...⇄
Error Code: 0x38cf04d3
Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server.
Solution
Provide your System Administrator with the above information to assist in troubleshooting the problem.
[BACK BUTTON]