Airtel — duplicate sim is not working after purchasing

Address:	Kapurthala, Punjab, 144401
Website:	www.airtel.in

To whom it may concern

Sir,

I am heavily harassed by your customer care executives and airtel store executives regarding issuing duplicate sim. I am an airtel customer having mobile number [protected] which is of west bengal's number. I have recently shifted to jalandhar, punjab. I found the sim was not working since 1st october morning as it is showing emergency call only. When tried with network selection, it shows different network available but while selecting them the message appears as "can't connect to this network right now. Try again later.". Removing sim, switching off phone didn't work even after trying several times. I have called several airtel customer care several times, and reported this issue (Service request number rsewk[protected]). I have informed them that my sim is of west bengal and i stayed at jalandhar, punjab, they asked me to visit nearest airtel store and collect a duplicate sim card to load my existing number. As per the suggestion, i had traveled to about 10 km to reach the nearest airtel store at hargobind nagar, phagwara, punjab. After checking my phone number they asked me to provide aadhar number and took biometric fingerprints and issued me a duplicate sim. They asked me to wait for 4 hours to activate the sim. So i had to return from there without activating the sim. After 4 hours, when i found the sim was not working and was showing similar results like earlier i had to make another call to the airtel customer care executives (Service request number c4gsp[protected]) and described the whole situation. He informed me that due to network congestion issue, it may take another 4 hours. So he asked me to wait for another 4 hours to activate the sim.
Even after the 4 hours, the sim didn't work, i called again the executives and told them about the problem. She informed me to visit the airtel store once again to check whether the sim was ok or not because my number was showing active at your service point, but i didn't get the signal. Even after asking it repeatedly, they inform me that the only possible solution is to visit that airtel store. Due to holiday on 2nd october, i didn't visit the airtel store expecting that to be closed on that day. However, i again visited them on 3rd october and described them the whole thing. They again issued me another duplicate sim. Again they asked me to wait for another 4 hours. Even after asking that to activate as early as possible, they couldn't help so i called your customer care executives and enquired about the status (Service request number qsime[protected]), they asked me to wait 4 hours before it gets active. Even after not getting activated, i had to call back again to airtel customer care executives and they inform me that my sim change request had been generated at 8:04 pm, about 2 hours later than the time i have received the new duplicate sim, so that would take another 4 hours to activate. I specifically asked all your executives as well as the airtel store executives whether the problem is arriving due to my number from west bengal and the duplicate sim is from punjab, they didn't say anything about it and asked me to keep patience for 4 hours more. But alas, my phone didn't receive the signal yet. I called back your customer care executives describing the whole issue. One of your executive mr. Ravi kumar informed me that duplicate sim can't be activated from other states as my airtel number was from west bengal. So i have to collect duplicate sim from west bengal only then it will work.
I was just disgusted with the behavior from all these executives. For the wrong and fabricated piece of information, they provided to me, i had to suffer a lot. As this number is linked to all my connections and other official works, i am in deep trouble, and in that case, all such executives mislead me and harassed me so much that i had to visit the airtel store twice, had to make several phone calls to your executives and for the last three days i had to live without the phone calls, sms from family, friends and official personnel. I am just disgusted with this experience. I wish as a professional body, you could take the strictest action against such criminals and resolve my issue. It is not possible for me to visit west bengal soon to get the duplicate sim. I had just recharge my account for 84 days plan with 399 rupees but i am sure it is now going to be a waste. Please tell me how can i port my number to any other service provider without changing the number under such circumstances that my existing number is out of airtel network.

Surajit ghosh
Alternate contact number :[protected]