Airtel — duplicate sim not activated after 24 hours

Address:

03, shivaji colony, near doctor rajesh gupta, New jawala nagar, link road, Saharanpur, Uttar Pradesh, 247001

I 'd like to bring to everyone's notice that i had got a duplicate micro sim card on march 26 2019 and was informed that it would be activated within 4 hours. However it is extremely disappointing to note that it has still not been activated after 24 hours.. Also since my sim card has not yet been activated i cant dial the 121 number too and file a compliant with customer care. Request you to kindly look into it and resolve the issue at the earliest.