Airtel — duplicate sim not activated even after

Address:

603202

I lost my airtel sim on 21/08/19. I went to the airtel express store for the duplicate sim. I gave my aadhar card but after 1 day i was informed that the aadhar was rejected and my sim was not activated. I went there again with my pan card, again my pan card was rejected for some reason and my sim was not activated. Today, i went there again and gave my driving license as an identity proof. Today, i was informed that my driving license was also rejected and my sim was not activated. Is this the kind of service that airtel provides? I am out of my hometown and i don't have any alternate no and airtel is harrassing their customer in this way. The airtel express store is 12 kms away from my home.