[Resolved] Airtel — Ebill for my plan is charged much higher without giving statement of terrif charge break up-reg. | |||||
I changed tariff plan infinity 1999 to my plan 1199 with a discount option of Rs. 200/- on NMNP. The bill charges for for bill dated 12 Jan, 2017 are 2591/- as against 999/- tariff of my plan explained to me. Further the statement giving break up of tariff charged is not attached with the ebill to enable me the genuineness of tariff debited to my account. It is so happened for the first time in Airtel post after NMNP in UP West in my ebill. I request for a complete ebill with call, SMS and other services used for which tariff charged, in ebill attachment to enable me to make payments on time. Thanks. Dr Mitha Lal Meen [protected] Account no.[protected] Was this information helpful? | |||||
Feb 22, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 18, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 16 January 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Feb 24, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 16 January 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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