[Resolved] Airtel — ERO video

Kaushalesh Kumar Sinha

from Mandapeta, Andhra Pradesh

Address:

Patna, Bihar, 800016

I am yr prepaid customer for the last so many years but pained to inform that recently on my Airtel no [protected] ERO service was activated on 28.3.2017 at 19.52 Hrs. without my confirming the service to activate.and immediately Rs 35/- was deducted from my account. I did not confirm for activation. Such fraud usually being done by airtel . This type of fraud has happened in past too with me. I am now losing confidence in Airtel and I am seriously thinking to port to another service provider. My son who was also a victim of such fraud changed the service provider. This is for yr information .

Was this information helpful?

No (0)

Yes (0)

May 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Airtel Customer Care's response Dear Mr. Sinha,

This is with reference to your post dated 31 March 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 06, 2017

Airtel Customer Care's response Dear Mr. Sinha,

This is with reference to your post dated 31 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd