Airtel — error code 004 not resolved

Address:

AGRA

I am having error code 004 i.e. channel is not subscribed. but in airtel app my pack is showing that channel is part of your package. I am complaining since 4 days but they are raising service request and closing that request within few hours without resolving the issue . Customer care executives are not replying even after so many mails. I am getting this error 4 for DD pack which is free of cost and as per central government guidelines DD pack can not be removed. Airtel app is also showing that this pack can not be removed but on TV they are showing Error 4 since 4 Days.