Airtel — Esim installation unsuccessful

I have a pre-paid connection viz +[protected]. I am now on a visit to the US.

I switched phones two days back (19th March ) and went from an android to an iPhone. Duly upgraded to eSIM vide your OTP 597757 (1.11 pm, Mar 19, 2024). Your message did say that "SMS services will be barred for 24 hrs".

Problem is, these services HAVE NOT RESUMED TILL THIS MINUTE despite so much effort made checking and re-checking various options for the past 24 hours (after the 'barred' period of 24 hours, of course.

I have duly removed the physical SIM from the old phone after eSIM activation on the new phone, but TO NO AVAIL.

I now stand with my sources of funds cut off ( cannot access my Indian bank accounts), my contacts in the limbo (WhatsApp OTT not being received for porting WhatsApp on the new phone), WhatsApp on the old phone already on the blink simultaneously.

I am unable to correct the situation despite many efforts.

Please help me with renewal of text messaging service on my number viz., +[protected] with immediate effect.

Thank you.

PS: You may reach me on WhatsApp on +[protected] for any clarifications, inputs you may require.