Airtel — Excess amount of bill generated in the month of MAY 2021 for telephone number [protected]

I am having broadband connection of Airtel with number [protected] since last 2 years. Monthly bill is regularly paid by me Rs 471/- as per plan exist.

It is very surprisingly to note that bill for the month of May had been changed alleging that got a message to change the plan which is not fact. I have never made any request to change my existing plan and switch over in new plan. Airtel representative have told me that your plan have been changed with 499/- in place of 399/-
Accordingly, bill has been issued which is not appropriate at all.

It is not out of place to mention here that my plan which is going on is not avsilable for new customer since last 1 year and being a existing customer this plan is going on which is the policy of any telecom companies. Unfairly, Airtel has sent the hiked bill which is not only injustice for the existing customer but also the violation of the prevalent policy of telephone companies under which service of existing plan is continued for existing customer and new plan is effective for new customer on the same line when any offer granted is given to the new customer not for the existing customer.

Such type o[censored]nfair dealing is not expected from airtel companies which is known for maintaining the relation with the customer .

Kindly look into the above issue and resolve it.

R. Kumar
Mob [protected]