[Resolved] Airtel — Excess billing and service stopped | |||
Hi, I was using the Airtel No. [protected], 3 - month ago they charged on Rs.500/ for data service while I had not uses the same, As I had taken the plan of 299 in which 1.6 GB data plan was available. I never uses more than this. So I did several correspondence with Airtel to correct the bill but they don't do and started adding this extra amount with others charges like late penalty in next every bill. I did not paid such extra amount and now it reaches to Rs.1345/ though service are stopped since one month. Please help and suggest the way forward. Was this information helpful? | |||
Oct 24, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 16, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 16 September 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Sep 23, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 16 September 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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