Airtel — excess billing over unauthorized international roaming activation and barring outgoing calls

Address:

Raigad, Maharashtra, 410210

Period of incident - since 7-dec'19
Unauthorized activation of international roaming to airtel user [protected] levying excess amount of inr 4480.46/- on family plan bill no. Bm2027i[protected] dated. 9-jan-20. Upon inquiry, airtel claimed to have raised bill against 50 outgoing sms, 8.54 mins. Call and data usage. On bill they airtel have charged for 2 no. Sms, 11 mins. Outgoing call & 22.7 mb data usage. After careful study of bill, there are only 3 outgoing call out of which 1 no. Call is from [protected] (Airtel spam) with a call duration of 28 sec & an unknown spam no. [protected] with a call duration of 8:25 mins.
3 day international pack of inr 999/- per day was charged in addition to above.
Upon further inquiry airtel accepted their mistake & decided to waive of rs. 1090.32/- & have barred incoming calls on 3 airtel nos. Associated with the family plan.

Airtel have resorted to a mode of extortion and a lot of harassment by first blocking out going calls & forcing to pay excess amount. Due to medical emergency we had no other option but to clear the bill, but still the outgoing calls are not active.

Resolution required : full refund of excess charges of inr 2890.01 or adjustment in the next bill

A copy of email communication from airtel have been shared as jpg file