Airtel — Excess deduction of data | |||
TO WHOM SO IT MAY CONCERN Dear Sir, I would like to inform you that I am Airtel data user since approx 2 yrs. I never find any problem with your services & I was quite happy before my last two-three recharges. I downloads the files in KBs but you are deducting in MBs. Approx 10-15 days back I have recharged 1.5 GB plan but it was totally deducted in 3-4 days only where I have used more that 100-200 MBs. Today again I made a recharge of 1 GB data & downloaded 3 data of 28.5KB, 80.5KB & 219KB but deduction shown 113.20MB.HOW IT IS POSSIBLE??? If such type of deductions you will continue how a customer will stick with your services. When I spoke with your Executive he transffered the call to his senior & his senior is talking like he is not bother about anything & without satisfying me he disconnected the call.After that I tried for three times & after initial process my phone call gets dropped with a massage of wrong number. Please look into the matter. Thanks & Regards, Neeraj Kumar Srivastava Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Neeraj,
This is with reference to your post dated 13 Sep 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is with reference to your post dated 13 Sep 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 13th September 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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