[Resolved]  Airtel — Excess of charges for internet usage

Address:

Chennai, Tamil Nadu, 600092

Hi, I had issues with the billing almost for 5 to 6 months now and I am trying to sort this out with your customer service but my issues keep reoccurring. I even thought of porting my number and for which your representative retained me by saying all my issues will sorted out. My charges went to more 2400 rs for a month and when was still trying to figure out the billing and your customer support gave me waiver of 200 odd rupees for internet usuage in that billing amount. This is when I thought of porting after being a loyal customer for more than 7-8 years but they tried convincing me and use Airtel. I went to Airtel showroom to pay that 2400 rs but to shock they said I need to 4400 now since my new bill is generated. I was shell shocked and called the customer service and they said I have been charged for 1000 rs for excess usage of 300 mb internet. I have a mobile data lock and I did a booster for 500 mb once my allotted data of 1.5 GB is over for the same month but still I was charged extra of 1000 rs for internet data. When I called customer service they were no help and made me to think o[censored]sing the Airtel network and I told them I am not going to pay and they did not even bother. They discontinued my incoming and outgoing now and they said i[censored] want to continue pay 5000 rs and someone called me from a billing Dept and said i[censored] want to continue we are ready to give waiver on my bill but I was really disappointed with the way my issue was handled so told them I really need to think twice. Now when I reached customer service they are saying they have no record of this billing Dept promising any waiver and I need to check with them. I am really fed up with all this and thought of leaving Airtel completely. If you think you can help me please reach out to my alternate number ([protected] ). Let me know before I make up mind to switch to a different network as my incoming is also barred now. Thanks in advance.

Regards,
Gopinath A