Airtel — Excess payment collected for removing DTH connection and yet not disconnecting | |
Hi, It is very disappointing to experience such trauma, after being a loyal customer to airtel for the past 11 years. Please refer to various complaints ref#[protected] and 26623114. The issue is about the excess amounts being collected through various incorrect solutions given by your support team on help calls. Am having one family connection + dth + my another post paid despite my regular monthly bill payments i started getting additional due amounts showing in the airtel thanks app. I ended up paying all the shown dues but it still shows the pending amount. When i reached the airtel support call, i was informed that its due to dth connection, which is in fact dead and i don't use it. But i still get a bill of additional 350/- per month despite having a 153/- monthly plan. After all my efforts of paying an excess amount the team was not able to resolve and hence i asked for disconnection of dth. To this they again asked me to pay pending due of 1612/- and i paid instantly. But it still did not resolve my problem and does not allow me to debundle or remove dth connection accounts. It instead asks for another pending amount of 1200/- within one hour of clearing all the dues. Please refer to my payment transactions and you can understand my pain. This is so disgusting that in this era of technological advancements, airtel is still struggling with old methods of billing disputes and disappointing the old loyal customers. I hope someone senior will look into my issue and resolve it once for all. Please disconnect my dth connection by all means since i've already paid an excess amount. Thanks Was this information helpful? | |
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