Airtel — excessive billing - rs 10983.08 period 11th march to 10th april 2019

 
2 Reviews
ASHOK NAGAR D6 C101, OFF MILITARY RD MAROL ANDHERI EAST, ASHOK NAGAR, Mumbai, Mumbai City District, Maharashtra, India
 [email protected] on Apr 25, 2019
Since i was travelling to jordan, israel and egypt from the 15th to 27th march 2019, i had requested airtel on 14th march 2019 for activation of international roaming packs for rs 3999/- for zone "b" for 30 days and rs 649/- for zone "c" for 1 day. I received a confirmation from airtel on 14th march 2019 confirming the same. However, airtel arbitrarily decided to charge rs 649/- for an additional period of 5 days without my written or verbal consent. After much persuasion, my bill amount was brought down to rs 9800/-
Thereafter, when i sent a mail to the airtel nodal officer and appellate authority on 18th april 2019. I received a reply from the nodal officer on 23 april 2019 stating that the total charges as per usage in international roaming (In the absence of special packs) amounts to rs 551306/ (Rupees five lacs fifty one thousand three hundred six). This is quite absurd on the part of the nodal officer of airtel to make such a silly statement. This clearly proves that the nodal officer is ignorant and highly incompetent to handle such matters.
I wish to state that the arbitrary decision on the part of airtel to charge rs 649/- for additional five days amounts to harassment, cheating and extortion.
Request you to kindly look into the matter and do the needful.

Regards
Charles michael

Complaint Status


[Apr 25, 2019] Airtel customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Related Complaints

[Resolved] Airtel - balance deduction [697]

[Resolved] Airtel - call details [344]

[Resolved] Airtel - SIM Activation [209]

[Resolved] Airtel - Sim Block [167]

[Resolved] Airtel - MNP [110]

Comments

worst service ever

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    25%
    Complaints
    38823
    Pending
    4419
    Resolved
    8585
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - excessive billing - rs 10983.08 period 11th march to 10th april 2019