Airtel — excessive billing - rs 10983.08 period 11th march to 10th april 2019
ASHOK NAGAR D6 C101, OFF MILITARY RD MAROL ANDHERI EAST, ASHOK NAGAR, Mumbai, Maharashtra, India
Memerlyn@1995 on Apr 25, 2019
Since i was travelling to jordan, israel and egypt from the 15th to 27th march 2019, i had requested airtel on 14th march 2019 for activation of international roaming packs for rs 3999/- for zone "b" for 30 days and rs 649/- for zone "c" for 1 day. I received a confirmation from airtel on 14th march 2019 confirming the same. However, airtel arbitrarily decided to charge rs 649/- for an additional period of 5 days without my written or verbal consent. After much persuasion, my bill amount was brought down to rs 9800/-
Thereafter, when i sent a mail to the airtel nodal officer and appellate authority on 18th april 2019. I received a reply from the nodal officer on 23 april 2019 stating that the total charges as per usage in international roaming (In the absence of special packs) amounts to rs 551306/ (Rupees five lacs fifty one thousand three hundred six). This is quite absurd on the part of the nodal officer of airtel to make such a silly statement. This clearly proves that the nodal officer is ignorant and highly incompetent to handle such matters.
I wish to state that the arbitrary decision on the part of airtel to charge rs 649/- for additional five days amounts to harassment, cheating and extortion.
Request you to kindly look into the matter and do the needful.
[Apr 25, 2019] Airtel customer support has been notified about the posted complaint.
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