Airtel — extra charges in monthly bill

Address:

Thane, Maharashtra, 421202

Hello airtel,

I am manoj dattatraya mugdar, airtel user from last 10 years.

My postpaid details as below,

Airtel number : [protected]

Current monthly plan : rs. 499.00

Billing cycle : 11th of every month.

As i mentioned my monthly rental plan is rs 499.00 with benefits of 5gb internet data and unlimited voice calls, and i used this plan from last few months without any interruption.

I'm writing this mail regarding some service issue.

1. Last month (11 july - 10 august 2017) my total billing amount is rs 1751.96 it includes monthly rental rs 499.00, internet usage charge rs 985.76 plus taxes rs 267.20.

2. Current month i'm getting 5 gb data of as per data plan and previous month balance data 1005.6 mb. Referred attached screenshot of myairtel app.

3. My concern is if i got previous balance data for current use (Which i'm continuously monitoring day to day to avoid any extra charges for internet uses) then how you can charged me extra internet usage for previous month?

4.in my monthly bill (Invoice no[protected] internet usage showing 201883 pulse and when i convert this into gb it shows 1.92 gb if adding total billing usage and balance data its observed that which is lower than my monthly plan.

5. For above mentioned points i'm continuously following with customer care upto 9 times and also visited to airtel gallery at dombivali but i'm not getting fixed solution on this issues. I'm getting only two complaint no's while i'm calling nine times to customer care. From two of these one complaint (Complaint no[protected] is closed without my satisfaction and another one is open (Complaint no[protected].

This is big issue i'm continuously facing after application of gst, due to this i'm totally frustrate and it impact on my routine work.

Please take an immediate action and resolved this issue on top priority now i'm paying as per my monthly bill rental to avoid any late payment charges.

I'm waiting positive reply from your side.

—
Best regards,
Manoj mugdar
+91 [protected]