Airtel — Extremely poor services of internet and not taking remedial action

Address:

Jabalpur

VERY POOR SIGNAL OF AIRTEL WIFI AND RESOLVING THE ISSUE

Airtel wifi connection no.[protected] which is with fibre cable is not having proper signal and speed. This issue has been raised to Airtel customer care but no action has been taken by the Airtel representative. Some times speeds goes extremely down and receiving the signal in very close area from modem.e. 7-8 feet is poor. Airtel is only having the interest to recover the bill bit Services is provided is extremely poor. More surprisingly, they asked HAPPY CODE WITHOUT RESOLVING THE ISSUE AND complaints closed without resolving the problem. One engineer came from Airtel told that this problem persists till that time when all existing cable of internet is not replaced with Fibre cable.

It is not out of place to mention here monthly charges has been hiked from 475 to 575 stating the speed will increase on replacing the cable but speed has gone down and signal is extremely poor and rather than resolving the issue, different excuse has been made by Airtel technician, engineer.

IT IS REALLY CASUAL APPROACH AND UNREMEFIAL ACTION IS SHOWN BY AIRTEL.

WHEN AIRTEL IS NOT RESOLVING THE ISSUE PERTAING YO SPEED AND RANGE, cases is closed.

It has been experienced that most of the time engineer/ technician came and do something but problems persists or re-occurs and root cause has not been find out to resolve the issue properly.

Regretfully, it is stated that this issue has been intermittently raised but any concrete or remedial action is still awaited.

In view of above, kindly look into the above issue and do the needful to avoid any re-occurence of this problem as it is happening repeatedely.

IMAGES OF THE SPEED IS ATTACHED HEREWITH.