Airtel — failed to provide commeted service and intentional mental harassment for porting to other service provider

Address:

dehu alandi road, Pune, Maharashtra, 411062

Kindly refer the below training email communication to airtel for your reference and understanding.

It is so unfortunate that even after more than 4 months continuous follow-ups and escalation to even senior management, no action has been taken yet. I have paid my bills on time like a genuine customer and paid the bill amount fro last 3 months even without using the service.

Due to network unavailability issues i was facing lots of problems because of which i decided to port my number [protected] from airtel to vodafone and to close this airtel number [protected]
After several requests also airtel number [protected] was not closed and they were not allowing me to port my number by rejecting port for no reasons.
Now the out going and incoming service to my mobile [protected] is bared without any reason and information.

Need your immediate interventions for resolving my issue and strict action against airtel officials for negligence in service.


From: rajesh bihari [ pvbu, engineering, pune ]
Sent: saturday, july 13, 2019 11:24 am
To: appellate ; [protected]@in. Airtel.com; nodelappellete. [protected]@airtel.com; [protected]@jagograhakjago.com
Cc: kumarrajesh. [protected]@gmail.com; nodalofficer. [protected]@in. Airtel.com; nodalofficer. [protected]@in. Airtel.com; gopal. [protected]@in. Airtel.com; [protected]@bharti.com; sanjay. [protected]@in. Airtel.com; [protected]@in. Airtel.com; ceo. [protected]@bharti.com
Subject: fraud by airtel _no action taken against my complaint even after 4months of follow ups

Dear team,

It is highly unfortunate that, a consumer service provider like airtel is least bother about the customer complaint. Even after 4months continuous follow-ups and escalation to even senior management, no action has been taken yet. I feel like cheated and feel it is the violation of consumer service law.

Dear consumer forum, i would request to look into the matter seriously for immediate resolution and necessary action against fraud.

Current status of my number [protected]:
1. Incoming and outgoing services from my mobile is bared without any intimation.
2. My mobile number [protected] is inactive without intimation.
3. Service porting request rejected by airtel and port unique id expired.
I got a call from airtel higher escalation team (Himanshi-[protected]) stating that my mobile number is in inactive state and when i asked them the reason for deactivating my account she had no answer, rather she told if i want her to activate my number i will have to avail the service for further 3 months and after that i will be able to port my number to other service provider. I felt as i am being trapped and being blackmailed.
I told her clearly i want my number to be activated asap without any condition, so she said she will have a discussion with her senior and get back to me but it’s been more than 10 days and i have not received any call from her till date. I tried calling her on the same number its coming switched off. I am not able to call customer support team as outgoing services are bared on my number.
All my accounts are associated with this number [protected] along bank accounts, because of which i am suffering from financial crisis.
If any fraud happen on my account i will completely held airtel responsible for the same.
Need your immediate interventions for resolving my issue and strict action against airtel officials for negligence in service.

Regards,
Rajesh kumar bihari
[protected]

From: rajesh bihari [ pvbu, engineering, pune ]
Sent: wednesday, july 03, 2019 12:22 pm
To: appellate ; [protected]@in. Airtel.com
Cc: kumarrajesh. [protected]@gmail.com; [protected]@jagograhakjago.com; nodelappellete. [protected]@airtel.com; nodalofficer. [protected]@in. Airtel.com; nodalofficer. [protected]@in. Airtel.com; gopal. [protected]@in. Airtel.com; [protected]@bharti.com; sanjay. [protected]@in. Airtel.com; [protected]@in. Airtel.com; ceo. [protected]@bharti.com
Subject: re: cancellation of airtel 4net data card no [protected]

Dear sanjukta,

I was expecting that, somebody from airtel appellate team would study my case properly and resolve my issue within no time. Unfortunately, i was having false expectations.
There was a clear communication from my end regarding the issue and stated i will not be paying single penny to airtel henceforth until my no [protected] port to other network and which was agreed by sudha over communication dated on 27th june 2019.
Later on 27th june i got an email from [protected]@in. Airtel.com stating my outgoing calls are bared. I was still ok as did not want favor from your network but on what basis you have written this email to me and have charged me this amount.

Currently there is an excess amount of rs. 293.1/- is reflecting in your account. You would also be charged prorated rental for the period[protected] to[protected]. Your final bill is expected to be generated on[protected].

It was delayed for more than 2 months due to incapability of airtel, why i would be paying for your fault??
Last 2-bill cycle i had paid the bill was more than rs. 1000 each time still i paid complete amount without even using it because of my honesty. You can check in your database for records.
Because of your delay, my mobile number port request is rejected twice. Now it is getting difficult to port. My outgoing service on my number is bared from your end.
Still you have the audacity to charge me for the service, which i have not used.
Ideally, i should be getting the last 2 months bill amount reverted to me for not proving the service as per the commitment.
Dear consumer forum support team, need your intervention on the same and help me in getting justice.
Regards,
Rajesh kumar bihari
+91-[protected]

From: appellate
Sent: saturday, june 29, 2019 5:49 pm
To: rajesh bihari [ pvbu, engineering, pune ]
Subject: re: cancellation of airtel 4net data card no [protected]

*this email has originated from outside tml organization. Do not click on the links or open the attachments unless you recognize the sender and know the content is safe.*
Dear rajesh kumar bihari,

Warm greetings from airtel!

I am sanjukta padhi, your airtel experience advisor.

This is in reference to your email informing us about the delay in cancellation for your airtel mobile number [protected].

I understand your issue regarding the delay in cancellation and regret for the inconvenience caused.

I had escalated your issue and as per revert received,, i would like to inform you that your cancellation request with the reference number sr[protected] has already been registered. Your services are expected to be restricted by[protected].

Currently there is an excess amount of rs. 293.1/- is reflecting in your account. You would also be charged prorated rental for the period[protected] to[protected]. Your final bill is expected to be generated on[protected].

In case you wish to pay prior to your bill generation date, you may make an advance payment basis your current usage amount. To know your current usage amount, you may dial *121*2# and for due amount information, please dial *121*1# from your airtel mobile.

Further, i would like to inform you that the number [protected] has been deconsolidated from the primary number [protected].

Thank you for writing to us.


Best regards,
Sanjukta padhi
Advisor : customer experience
Bharti airtel ltd

On thu, 20 jun 2019 at 05:35 pm wrote:
Dear support team,

I am rajesh kumar bihari, registered against email id kumarrajesh. [protected]@gmail.com using airtel mobile number [protected] & [protected].

[protected]: primary number
[protected]: secondary number

I has raised several request for closing my mobile no [protected] and porting my mobile number [protected] to vodafone.
It has been so unfortunate that even after continuous follow-ups with customer support team my issues still persists and all the time they will give me some false commitment, which never worked since 3 months.
Than went to vodafone store in pcmp, pune thrice and made them talk to the customer team that also did not work.

Reason for closing no [protected]:
I was using it in a 4g airtel data card that i am not using it anymore since 4 months.

Reason for porting no [protected]:
No airtel network in my area which affecting my communication process. Reported several times since day 1 but no action taken.

Status as on 20th june, 2019:

1. Mobile no [protected] is active date. I am paying bills without even using your service. Airtel failed to deliver even after several false commitment by your support team and vodafone center.
2. As per airtel, payment is pending from my end and rejected mobile no [protected] for porting service.

I am expecting an immediate necessary action to be taken against this issue and waiver last 2 months bill, which i did not even use, but i had to pay because of your failure in action.
Again, i have applied today for porting my mobile number [protected] to vodafone service. Ensure this port service is not rejected again.
Consider this as a warning, if issues related to my mobile is not being resolved by next 24 hours, i will go to consumer forum for legal action.

Refer below email for your reference.

Regards,
Rajesh kumar bihari
[protected]
[protected]

From: rajesh bihari [ pvbu, engineering, pune ]
Sent: wednesday, may 15, 2019 3:30 pm
To: [protected]@in. Airtel.com
Cc: kumarrajesh. [protected]@gmail.com
Subject: cancellation of airtel 4net data card no [protected]

Dear team,

I am existing customer with airtel with number [protected] & [protected].

[protected]: 4g data card no
[protected]: mobile service no

Both the number are in service but [protected]- 4g data card no i am not using it anymore.
Requesting you to close above said number with the immediate effect.

Mu registered email id with airtel is kumarrajesh. [protected]@gmail.com.

Regards,
Rajesh kumar bihari
[protected]

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