[Resolved] Airtel — Failed transaction money refund process | |||||
I have recharged with rs.269 on my airtel app thrice on 21st december 2016, and twice on 18th january 2017. The transactions were failes but money was debited from my account. It has been a month and not a single penny was credited back into my account from airtel. Despite so many mails and calls to the customer care of airtel of which everything has gone vain, my money was never refunded. I want to get my money back from the airtel. Please. Look forward into the issue and resolve the problem soon. Was this information helpful? | |||||
Mar 2, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 24 January 2017. We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jan 29, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 24 January 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 1 Comment | |||||
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Hi..I have recharged for rupees 349 through my airtel app bt for first time it shown as error so I did the process again but at last double amount has been deducted. I need the amount back to my account or else keep the same for next month. Please help me with this.
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