[Resolved]  Airtel — Failing to refund my money after no feasibility of broadband connection

Address:	600110
Website:	www.airtel.in

For new broadband connection i have paid rs 3792 online via netbanking transaction id is 30657611and in cash airtel's executive name rehana ([protected]) got rs 5000 from me for installation charge and gave me this caf number (Tnpgc059645) and she said it is refundable on 6.3.2017 and after 3 days no one called me and i called the customer care and they said there is no feasibility in my area and gave me a refund portal address and asked me to register and i even did that and i was constantly calling customer care and they gave me a complaint number[protected] and after some days they said in a rude way that send a mail to [protected]@in. Airtel.com and i have even tried that and at the beginning i got call from airtel executive harsh kumar ([protected]) and said that my account number is ([protected]) he will initiate my refund and asked for my bank statement i have sent that too in email and after some time i didnt receive any update and when i mailed again he called and told me that refund was already given but its a false news i can even show my bank statement here there is no refund in my bank and i sent him my bank statement too and he said he will send me the transaction id for my verification. But still i haven't got any call from him and im reallly frustrated its been 45 days and my money rs 8792 is blocked with airtel, my only concern is if there is no feasibility in my area then why should they collect money from me and later if they find that there is no feasilibity in my area why cant they refund my money. They are simply lying that they have given the refund without the transaction id but i can show the bank statement here itself that there was no money credited in my bank from airtel, please kindly help me its been 45 days and please dont pay money for airtel broadband before getting connection