[Resolved] Airtel — Failure to connect calls in an emergency situation due to unwanted Ads | |||
Dear Telecom Regulatory Authority, I wish to bring to your notice the callous attitude and irresponsible behaviour of India's most popular telecom service provider - Airtel. For the past two days, whenever I try to make a call from my Airtel prepaid number, I am forced to hear a long advertisement audio regarding Airtel's plans before the call is connected. Even if I disconnect the call and dial again, the entire audio is repeated for every single call. I deeply condemn the fact that customers like me who are trying to call someone (maybe in cases of emergency) are being subjected to the harassment of being put on hold till the entire advertisement is heard. This could put the life of somebody at risk due to not being able to connect to their dear ones immediately in cases of emergency. I request your speedy and stringent action in this regard to ensure that Airtel refines its customer service and avoids such harassment to its customers. Was this information helpful? | |||
Feb 8, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 08, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 30 December 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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