[Resolved] Airtel — Failure to give new airtel broadband connection | |||
I contacted airtel to get new broadband connection on 27/07/2015 . On 28/07/2015 a sales representative came and collected documents and amount of Rs 1100/- and told they will give connection on or before sunday 02/08/2015 (sales person Ramesh - Ph [protected]). On 28th itself sales person checked the airtel connection box it is feasible to give a new connection and said the connection can be given with 4mbps plan. On saturday 01/08/2015 another person contacted me they will connection on that day but nobody came, so i contacted again on sunday they said they will come soon so i waited and called them in that evening and they gave a reply they don't have wire to connect. So i contacted Monday, Tuesday repeatedly they replied with just don't have the wire . Even a customer care contacted me about new connection is given, i hae complained to them also no response. So i asked them today refund the money and documents given by me. And asked the manager number of sales (Saravanan Ph [protected]) and Installation manger (Karthik [protected]) i contacted them several times they are not evening attending the calls . After several times asking for the refund only a person came to give connection with the wire . I asked the person that i don't want your connection because of bad service. Airtel is one of the big company providing broadband they don't even have a wire to give broadband connection? I don't know what they are thinking. Was this information helpful? | |||
Complaint marked as Resolved
After 2 days they contacted and apologized for the delay and installed the new connection . In future if your not able to give the connection in time just inform about the problem to the customer it will take this much time to give connection . Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 5th August 2015. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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