Airtel — fake activation of new plan

Address:

Rupnagar, Punjab

I received a call from airtel executive from
Phone no. ‭[protected]‬. She asked me to update new billing plan. I refused the same with clear wording that i am happy with my current plan. She submitted a request to update my plan even after my refusal. Is this the policy of a reputed company? Kindly deactivate my plan and inform me the action taken against the executive.