[Resolved]  Airtel — Fake callers get my personal details

Address:Chennai, Tamil Nadu, 603202

Hi. I just wanted to tell airtel and other network providers should aware people about the fake callers. Last week i got a call from a lady[protected] saying she is calling from airtel and told that some special offers are going on postpaid plans on converting from prepaid. I believed it was true and ask them how should i get that. She asked me to send my driving license and office id to start the process. I asked them to send the person to collect it. But she said being my place is so far she asked to send the documents through whatsapp and i did. They came to my home for address verification at the time i was not there. Until then i thought it is going good but the other day she called me and asked my photograph through whatsapp. I had doubt on her and asked her i won't do that since we didn't met any person from your side so told her to send a person to collect the photos in personal. But she again said my place is too far. I already knew that we need a new postpaid sim to activate and asked her anyhow you are going to send a person to deliver the new sim card so by that time i will give the photos to him. My doubt got increased when she said we don't need to change the prepaid sim card as it will work with the older sim itself. I hang up and called the customercare and told the story. They replied don't believe such calls they are fake. So please create awareness about this ask them to come in person to collect the documents or go to any airtel showroom do get that done. Lots of fakers are living around. Now my worry is what they will do with my documents.
Was this information helpful?
No (0)
Yes (0)
Nov 14, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2016
Airtel Customer Care's response
Dear Customer,
This is with reference to your post dated 14 October 2016
We would request you to get your complaint registered at law enforcement agency. Further, we would urge you to safeguard your personal details.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54506
    Pending
    0
    Resolved
    21959
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information