[Resolved]  Airtel — Fake commitments and poor service

Address:

Bangalore, Karnataka, 560076

I am holding a data card (Data card # [protected]) from airtel due to low network coverage placed a cancellation request to airtel, their retention team gave me commitment 10 gb/month for rs 999 from which rs 250 will be refunded for next 9 months and they promised me to rectify the network issue. Hence i accepted to retain the connection but all of sudden they said that plan is not applicable for me so they will give me another plan 10 gb/month for rs 999 from which i will get rs 300 every month for a quarter.

This offer will be valid for only 3 months for every quarter i have to send a mail to renew this offer so that i will get this offer as long as i am holding this connection with airtel which was mentioned by their retention team. I had asked them so many times about this offer they promised me that i will get this as long as the connection is active. Hence again i accepted to retain the connection with airtel, when i checked with their customer care they told me that it is not possible and they are not going to activate this plan to me post 3 months.

This issue is running for more than a month every time different people will give different commitments but nothing is recorded in my account which made me to question about their trustworthy. When i started to ask the written commitment for this they were step back and didn't give anything in written. Airtel is giving fake commitments to customers and with poor quality of network coverage they are charging premium, their 4g dongle is consuming more data than what is consumed. When these questions raised to their customer cares getting only template responses which is not relevant to the question.

Their nodal team, appellate teams are just for eye wash they won't care about customers pain or issues. Complete airtel is trying to cheat and pull money from their customers they are not ready to solve the customers issues. For simple issue i have been waiting for more than 1 month which is still open and all of sudden they disconnected my connection without my confirmation to proceed.