[Resolved] Airtel — Fake offers from Airtel

cmatrixx

from Bangalore, Karnataka

Address:

Bangalore, Karnataka

Dear folks, I am G Ramdas. My Airtel prepaid number is [protected] from the Karnataka service region. I have activated "58 Rs - 1GB 2G data for one month" offer through USSD *121*1#. According to the offer, I am supposed to get 300MB instantly and remaining 700MB within an hour. But, only 300MB got credited. Remaining 700MB did not arrive at all. And the 300MB which got credited is only valid for 7 days. Airtel is having an option to check current offers called My Best offers by dialling *121*1# The USSD options shown is given below: Press offer no. to know more1 - Rs58=1GB 2G, 30D2 - 18=150 loc SMS3 - Rs55=Rs55 FTT4 - Rs165=1GB 3G, 30D5 - Astro on Demand 99 Main Menu, 44 Back After sending option 1, I got the following response: Press 1 to activate this offer. Rs58=1GB 2G data, 30 days. 300MB instantly, 700MB in 1hr on airtel. To get the offer, dial *121*1#. Offer till 29-Sep-14. I called 198 only to find out that they are disgusting. They say "such offer does not exist". Moreover they say that I am providing wrong information. They misguide me after repeated calls also, I have not been able to get the issue resolved. One customer care guy even told me that it is not 1GB offer but it is revised to 500MB offer and it is already credited to my account and started speaking harshly. This kind of behaviour from the customer care personnel drive me insane. They just keep on transferring calls for no reason. Trust is the cornerstone of any business and cheating customers outright this way is not an ethical practice. I request the concerned people to take note of this issue and prevent such things from happening which will tarnish the image of such a reputed company.

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Aug 14, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Sep 06, 2014

Updated by cmatrixx Dear folks,

I am G Ramdas. My Airtel prepaid number is [protected] from the Karnataka service region.

I have activated "58 Rs - 1GB 2G data for one month" offer through USSD *121*1#. According to the offer, I am supposed to get 300MB instantly and remaining 700MB within an hour valid for 7 days. But, only 300MB got credited.

Remaining 700MB did not arrive at all. And the 300MB which got credited is only valid for 7 days.

Airtel is having an option to check current offers called My Best offers by dialling *121*1# The USSD options shown is given below:

Press offer no. to know more1 - Rs58=1GB 2G, 30D2 - 18=150 loc SMS3 - Rs55=Rs55 FTT4 - Rs165=1GB 3G, 30D5 - Astro on Demand 99 Main Menu, 44 Back

After sending option 1, I got the following response:

Press 1 to activate this offer. Rs58=1GB 2G data, 30 days. 300MB instantly, 700MB in 1hr on airtel. To get the offer, dial *121*1#. Offer till 29-Sep-14.

I called 198 only to find out that they are disgusting. They say "such offer does not exist". Moreover they say that I am providing wrong information. They misguide me after repeated calls also, I have not been able to get the issue resolved. One customer care guy even told me that it is "not 1GB offer but it is revised to 500MB offer and it is already credited to my account" and started speaking harshly. This kind of behaviour from the customer care personnel drive me insane. They just keep on transferring calls for no reason. Trust is the cornerstone of
any business and cheating customers outright this way is not an ethical practice.

I request the concerned people to take note of this issue and prevent such things from happening which will tarnish the image of such a
reputed company.

Sep 06, 2014

Updated by cmatrixx I have activated "58 Rs - 1GB 2G data for one month" offer through USSD *121*1#. According to the offer, I am supposed to get 300MB instantly and remaining 700MB within an hour valid for 30 days. But, only 300MB got credited.

Sep 06, 2014

Updated by cmatrixx Please credit the full 1GB valid for 30 days as promised by the offer displayed in My offer section of 121.