[Resolved]  Airtel — Fake promises for selling postpaid connection

Address:Thane, Maharashtra, 421503

On 30th march, i submitted my documents to airtel execuitve for porting my number from telnor to airtel postpaid.
Airtel representative said me other plan & when sim got activated plan was different. When i tried calling the same number from which Airtel executive used to call me, the number dint had incoming facility on that. so i was help less. Then i mailed the complained to [protected]@in.airtel.com. Then i got a call from suman rani patnaik from [protected].
When i told her the whole story, she told that sir might be our sales team had conveyed you wrong message. That means airtel has no rule & regulation on their employees what their employees are doing. Just they want is as much as customer they can shift to airtel even if they need to use the wrong path.
This is totally disgusting.
Was this information helpful?
No (0)
Yes (0)
Aug 12, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
May 10, 2016
Airtel Customer Care's response
Dear Navneet,

This is with reference to your post dated 9 May 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 12, 2016
Airtel Customer Care's response
Dear Navneet,

This is with reference to your post dated 9 May 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54506
    Pending
    0
    Resolved
    21959
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information