[Resolved] Airtel — False bill generated, customer care executive was rude | |||||
Madan was the agent who had contacted me from this number [protected], he was absolutely rude and dint even have the courtesy to listen to me. I have to know who these people are, who can randomly call me at work hours and talk rudely and disconnect the call. I have converted my post paid to prepaid connection two months ago. My due amount was zero. I got a call the next day as well from airtel and they informed me my due amount was zero. Why do they create a fake bill after that. I need to get answers. Was this information helpful? | |||||
Dec 30, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 10, 2016 Airtel Customer Care's response Dear Twinkle, This is with reference to your post dated 8 March 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 15, 2016 Airtel Customer Care's response Dear Twinkle, This is with reference to your post dated 8 March 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 6 Comments | |||||
Comments
I had the same exp pathetic airtel customer service
Reply
I had the same issue the previous month.
Had the similar experience, audacity of the agent Madan questionable ..as customers we should be heard. Strict action should taken against this kind of support.
This is horrible, Its their fault that they dint do the needful on time. How are we suppose to use internet or make calls ? Conversion they take their own sweet time. As a customer we have the rights to be heard and they cannot generate a bill after the post paid connection is disconnected. Had the same terrible experience from Airtel. The Agent has to answerable for this kind of behavior.
I sent the details on 13th march, please check your mail. Besides, if i get alerts again I will be forced to take legal action against this.
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