Airtel — False Billing in April2015 statement - Reg Internet

Address:

Hyderabad, Andhra Pradesh

My 299cug plan without mobile Internet as per customer care information but Airedale charging mobile internet again they reverse back the amount in the same billing . This issue I have raised several time through customer care but nobody gives the proper reply. I have opted for international roaming plan 149 for mobile calls but Airtel people without my concern they installed Internet. My mobile always in WiFi mode my mobile data mode always in blocking mode. In the month of March 17th and 18th I am in Cathy Pacific Airline flight travelling from San Francisco to Hyderabad . According Airtel bill Rs 4933/- charged for international roming. This issue I have discussed with customer care supervisor on 23rd April2015 he given assurance by phone that mobile internet our people done wrong billing as per records we have not recd any request we will pursue this matter but still they are showing outstanding I request you to take immediate action Thanking you, Gouri Shankar Chelluri Mob no [protected]