[Resolved] Airtel — False claim of broadband connection

J. Andrew PJ Kumar

from Chennai, Tamil Nadu

Address:	600095
Website:	airtel.in

I applied for a airtel broadband connection at my house on Gurusamy Road, Nolambur, Chennai. The tele marketing person had assured me that 16 mbps connection was feasible. I paid Rs 1000 online. But the next day, a technician called me and said, it will not be possible to provide broadband connection in the location.
They have not responded to my calls. Nor they have refunded the money. Very poor service.

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Mar 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 17 February 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 17 Feb. 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd