Airtel — False commitments against verification

Address:

D-23 Rajniketan Building, Shahad west, Kalyan 421103

I'm staying at Kalyan, my mother is staying at bhyander and is a Cancer Patient, since the Airtel prepaid got corrupted, i visited the Airtel gallery at bhyander to change the sim card from my father's name Kenneth Peterson [protected] to my name Ronnet Peterson, all documents were given and i was told by your representative that i should be present at home at shahad Kalyan on Saturday 24/06/23 for verification, i had to leave my mother who is a Cancer patient, but today is 26 and still nobody is come for verification, tried calling your representative but no response from him, this is how Airtel is giving service. I will be going back to Bhyander tomorrow 27/06/23 as i cannot leave my mother alone at home.