[Resolved]  Airtel — False Commitments From Airtel Executives:

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Bangalore, Karnataka

I am Airtel Customer from past 6 years. I was fed up of Airtel service and got my broadband disconnected, continued with landline. Due to limited usage of landline I applied for disconnection of landline. Tthe resolution team called me, on 15th June, and offered a plan of 549 (3GB broadband at 2Mbps) and offered an additional discount of 100 Rs to regain the customer. So the plan they offered was : 449/ month : 3GB (2Mbps/512 Kbps) 99 top up : Unlimited local and std calls Total Monthly Rental : 548 + tax I was convinced with the above plan and asked them to upgrade my account. They said the plan will be upgraded by 18th June. But I did not receive any upgradation call and called to customer care and they took a new request and said the plan will be activated by 22nd June. The issue is not resolved yet, but I receive a sms saying the bill Plan is revised as 649/ month : 7 GB (2Mbps/512 Kbps) which I have not asked for. I call to customer care and they say the plan offered earlier is not available and have to go with 649 Plan. Why is Airtel fooling its customers like this? I have called the customer care 6 to 7 times but they have not even bothered to call back once to resolve the issue. When we apply for disconnection they call and give some offer. Then they push the complaint for 10 to 15 days and we have to keep waiting, making calls to customer care and listen to their stories. If Airtel cannot offer what was promised by them Why keep the customer waiting and then force the customer to take the plan Airtel offer?? Pls do not go with Airtel. There are other service providers who offer good customer support at economic rental plans.