[Resolved] Airtel — False discount commitments for worse 4G internet | |||||
Hi, Firstly about False Bill discount: Last Month (Apr-17), I had convert my billing plan to infinity plan of Rs.550/-monthly and at that time, I was given commitment by airtel team for additional discount of Rs.200/- per month for next 6-months. But when I received my bill of this month (May-17), there was no discount given and today (26-May-17) when I called customer care, they said that the discount statement was given but now the discount is removed. It is totally a fraud to client, how they can change their billing charges without intimating the client. Secondly about Services: Initially when I started the 4G internet services were ok but day by day it degrades drastically. We are all facing network issues, instant internet signal drops (most disgusting while you are transferring money online and it stuck in middle). Call drop is now becoming common issue which is not even taken care by them. Airtel team is not even consider your complaints and when you call their customer care, they put your call for hold (20-30min) by saying they are connecting you to their seniors. Was this information helpful? | |||||
Jul 7, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 27, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 26 May 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 06, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 26 May 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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