[Resolved] Airtel — False & high bill | |||
Hi I have a postpaid Airtel number [protected] from last 2 years, in that 1999 plan is activated and after that when my 3g plan ended I activated 3-4 smart packs.But when got bill, it shows 6-7 smart packs activation.I use 3-4 smart packs but got bill of 7 smart packs.I got msgs from 121 server that( Sorry! We are unable to process your request at this moment. Please try later. 99 - Home).My bill came 6880 approx in feb & 7500 approx in mar.for this matter I spoke with customers care 2 times.They told me that because of TECHNICAL PROBLEM this is happened. He also told me by mistake company charged 1800 extra in Feb bill and 3500 extra in this current Mar bill.BOTH OF AIRTEL EXECUTIVES SAID THAT WE FORWARD YOUR COMPLAINT AND AS SOON AS POSSIBLE COMPANY WILL WAIVER OF 4500 APPROX AND WITH IN 2 DAYS I WILL GET NEW BILL. is this any kind of joke?are you really serious?you should think twice about 1 month bill is rs7000.butill I have not received any call or new bill.this is very worse.very very disappointed. I WANT MY MONEY BACK(OF FEB BILL) OR IF POSSIBLE THEN CHANGE MY THIS NUMBER TO PREPAID. My Number is [protected] i am also attaching voice record of Customers care executives. Kindly response properly & positively Please go through it otherwise I have to go to consumer court. Nitin yadav [protected] Was this information helpful? | |||
Aug 13, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 07, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 07 April 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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99 - Home).My bill came 6880 approx in feb & 7500 approx in mar.for this matter I spoke with customers care 2 times.They told me that because of TECHNICAL PROBLEM this is happened. He also told me by mistake company charged 1800 extra in Feb bill and 3500 extra in this current Mar bill.BOTH OF AIRTEL EXECUTIVES SAID THAT WE FORWARD YOUR COMPLAINT AND AS SOON AS POSSIBLE COMPANY WILL WAIVER OF 4500 APPROX AND WITH IN 2 DAYS I WILL GET NEW BILL.
is this any kind of joke?are you really serious?you should think twice about 1 month bill is rs7000.butill I have not received any call or new bill.this is very worse.very very disappointed.
I WANT MY MONEY BACK(OF FEB BILL) OR IF POSSIBLE THEN CHANGE MY THIS NUMBER TO PREPAID.
My Number is [protected]
i am also attaching voice record of Customers care executives.
Kindly response properly & positively
Please go through it otherwise I have to go to
consumer court.
Nitin yadav
[protected]