Airtel — false information given by customer care-[protected]

Address:

560008

I carry an airtel no.[protected] as a primary number and i had added my wife’s number – [protected] as the child number under the airtel family infinity plan.

I have an issue with the outgoing charges while roaming for child number – [protected]. At the time of changing the plan the customer service executive had informed me that the child number ([protected]) will have all calls outgoing and incoming free even while roaming. I had asked them twice over the phone if the outgoing while roaming will be free. They assured me its free. However now i read somewhere that the outgoing on child number while roaming is chargeable. Since all conversations are recorded with the customer care executive i would request you to check the records while i was changing the plan. The executive had clearly informed me that the outgoing on child number will also be free while roaming (Same as my number [protected]). We will only have to share the data. I had called from my no.[protected]. Date around 21st july 2017

Moreover my wife was travelling to her home town numaligarh (Assam) on 2nd aug 2017 and once she reached there no one outside of numaligarh was able to call her. Her incoming was barred and she could make only outgoing calls. We have registered several complaints regarding this but there was no resolution. For 20 days she was left with no incoming calls and could make only outgoing calls.

Now my bill has been generated with an amount due of rs. 5, 035.22/-. I have an airtel mobile no. For over 15 years and same with my wife’s number. When i contacted the nodal officer all they had to say was they have no records of the conversation i had with the customer care for changing the plan. They also say there are no records of the complaints made by my wife and me regarding no incoming call for 20 days. This is a clear notification they don’t want to take any responsibility of the wrong information provided by your customer care.

Please look into this matter on priority and also check the recordings as your customer care executive has misinformed me while changing the plan.

Note: on 23/08/2017 i have removed the no.[protected] from family infinity plan and opted for 649 plan for the same number. This is just for your information.

Please call me on [protected] for any discussions with regards to the above matter.

Thank you
Mayank modi