[Resolved] Airtel — False information provided by customer executive

Mitesh9431

from Mumbai, Maharashtra

Address:	490020
Website:	www.airtel.com

I had called Airtel customer care for change my postpaid plan to unlimited Local+ STD calling with a faith on the company Mr. Ashish has pick the phone and offered me that 1499/- monthly rental plan is best for me i have got unlimited local+STD calling in this plan but later-on i came to know that then i call again customer care to to aware all this issue and convert my plan in 1999/- they simply said that its not possible to change twice in month.

But here when I tried to change for my Bill plan company has simply rejected my request by saying that its not possible you have to bear all.

I want to know from the company that what does not possible means. I called customer care due to this reason.

But now I think that this companies are cheating consumers in India and looting us.

I want to take strict action against this company.

Please contact me.
Mitesh singh
contact-[protected]

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Dec 30, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2016

Airtel Customer Care's response Dear Mr. Singh,

This is with reference to your post dated 21 March 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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