[Resolved] Airtel — False marketing of broadband speed & money laundered | |||
Dear Sir, I have expressed my interest for Airtel broadband connection through airtel website and updated my number. I got a call back from airtel representative describing about 16 mbps speed in my location and I agreed to provide documents and installation cost of Rs 1000. A collection agent collected documents and Rs 1000 from me and assured of 16 mbps speed. But on the next day installation person said only 2 mbps possible for my area and stated sales person have wrongly updated me. I have cancelled the installation request I visited airtel showroom with the receipt but they do not take responsibility. No response from below members.. [protected] Marketing [protected] Collection Agent [protected] Installation My application number TNPC717546 Please take appropriated action against false marketing & selling the product. regards saravanan Was this information helpful? | |||
Apr 5, 2016 Complaint marked as Resolved Airtel have accepted my complaint about false marketing of broadband speed and refund successfully processed. Airtel customer support has been notified about the posted complaint. Verified Support Mar 31, 2016 Airtel Customer Care's response Dear Mr. Kuppusamy, This is with reference to your post dated 18 March 2016. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 06, 2016 Airtel Customer Care's response Dear Mr. Kuppusamy, This is with reference to your post dated 5 April 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 3 Comments | |||
Comments
After two days, Pathetic -Received call from Airtel televerification[protected] from saravanan) for broadband connection.I mentioned about cancellation. He asked to visit Airtel - Adyar for refund meanwhile he will forward my complaint. He assured to share complaint request number through SMS but never received till now. Airtel frauds continues..
Reply
Thanks for hearing this issue.
I do not have any airtel account number as broadband connection was not installed. But i when i visited
airtel store they can view my broadband connection request details using my alternate contact number [protected]
Receipt attached.
Note: Airtel should validate its business partners(Marketing & collection agents) to prevent unethical business
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I do not have any airtel account number as broadband connection was not installed. But i when i visited
airtel store they can view my broadband connection request details using my alternate contact number [protected]
Receipt attached.
Note: Airtel should validate its business partners(Marketing & collection agents) to prevent unethical business
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