[Resolved] Airtel — False recharge on mobile

Saswata Dhali

from Delhi, Delhi

Address:	Ranchi, Jharkhand, 834002
Website:	Airtel

I have recharged Rs 346 from my airtel money on 11.02.2017 at 14:33 hrs. This recharge did not work out on my set (mobile no. [protected]). As per the recharge I was supposed to get 1 GB 4G data and free std + local call. But both my data balance as well as talk time was not available. I had to recharge on the same day (Rs70 for data) and 2 times on 15 the (Rs 175 and 200, for data and talktime). The customer care on 11.02.17 told me that the pack will be activated within 24 hours, which never happened. Also when I again called they told me that I have consumed all the data and on 11.02.2017 I have used 250 mb . I am shocked and perturbed with this lie.
Is there any scope? I think Airtel knows that no body will run to consumer court for such amount so they take it for granted.

S.Dhali

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Mar 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

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